Customer Care

The Foundation is commited to providing a high quality service to all of our customers.

Currently, Coventry Sports Foundation is an accredited Investor In People and is working towards the Quest Quality accreditation for facility management and ISO 14001 for Environmental Management Systems.

As an integral aspect of continually improving our range and delivery of services, we very much value the opinions of our users and any feedback that could be useful in relation to any of our services.. If you would like to make a comment:

Complete a customer comments card in centre
Email your comment to info@covsf.com
Complete the form below

You Said We Did

The Lifestyles Team have been talking to members within our facilities and below are some of your suggestions and our responses...

“We want extra classes in the evening”

We have added extra classes on the timetable in the evenings.

“We want more Zumba classes midweek”

Due to popular demand we have now put 2 new Zumba classes on the timetable.

“We want to be informed when classes are cancelled, changed or replaced”

We will endeavour to inform our customers of cancellations and changes as soon as possible, using notices on reception and updating this website regularly. By becoming a follower of our Twitter service, you could also be tweeted as to programming changes!

“We would like the time changed for Hoop dance classes to suit crèche times”

We have added another hoop dance class to the timetable and changed the times to suit the crèche.

We welcome suggestions on how we can improve our facilities and if you do have a suggestion please contact a member of the Fitness Suite staff or reception and complete a customer comments card.

Enquiries Form

Customer Updates

Public Swim

Xcel Leisure Centre

The Public Swim session on Friday 24 February has been cancelled. Apologies for any incovenience caused.

Membership Cards

All Centres

Please remember to always bring your membership card along with you when using our facilities. If membership cards are forgotten or lost, members will need to pay for entry or purchase a new card.